HR for IT Services: Timesheets, Utilisation and Project-Linked Payroll
In an IT services business, people are not a support function. They are the product. Salary is the dominant cost line, billable hours are the revenue mechanism, and the gap between what you pay for a person's time and what you bill for it is the entire margin. This makes HR systems commercially central in a way they are not in most other industries. An HR platform that handles attendance and payroll competently but cannot connect employee cost to project delivery leaves the most important calculation in the business unsupported. The Core Requirement: Time Against Projects Everything in IT services HR flows from one capability accurate capture of who spent how much time on what. From this single data point derive: project cost, project profitability, resource utilisation, billing accuracy for time-and-materials engagements, capacity planning, and the effort estimates that inform future pricing. Without it, project profitability is an estimate produced at closure, utilisation is a gu...